General Administrator Apprentice
INSTITUTE FOR OPTIMUM NUTRITION TRUST LTD

This role is ideal for someone who is enthusiastic about education, enjoys administrative work, and wants to develop a career in office or academic administration. As part of the Corporate Services team, you will work closely with academic and support staff across departments, developing strong organisational and communication skills.

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What will the apprentice be doing?

Academic Administration Support 

• Assist with maintaining accurate and up-to-date student records on databases (Tribal EBS) and spreadsheets
  Assist in the enrolment of students, create student accounts for various platforms, and the general handover from admissions into academic administration
• Assist in the data entry of student grades and progress. 
• Learn to use the virtual learning platform (Moodle) in the academic administration capacity 
• Gain familiarity with academic regulations and procedures, ensuring compliance with policy.
• Support with timetabling
• Learn to manage inboxes and respond to general academic administration queries in a professional and timely manner
• Help organise academic meetings and take notes/minutes where required
• Contribute to quality assurance processes such as compiling data for reports and audits
• Gain familiarity with handling private data in compliance with GDPR 

Admissions Administration Support 

• Assist in processing applications, ensuring applicant documentation is complete and accurate. Learn to communicate effectively with applicants, providing updates and answering queries
• Support the coordination of open days and exhibition events
• Help maintain records of applicant progress throughout the admissions cycle 
• Gain familiarity with ION’s course offerings
• Gain familiarity with admissions policies and procedures, ensuring compliance and confidentiality
• Learn to use CRM platform (Active Campaign) to monitor lead engagement and process lead journeys  

Office & General Administration 

• Provide reception cover, greet visitors, and answer calls when required
• Support filing, scanning, photocopying, and archiving of records. 
• Maintain office supplies and liaise with suppliers when necessary. 
• Assist with general enquiries and redirect queries to the appropriate teams

 Teamwork and communication  

• Work closely with the academic and administrative teams
• Collaborate across different teams
• Be supportive to other colleagues in your work to create a collaborative work environment. Share, communicate and work with others 
• Contribute to team meetings.
• Actively participate in one-on-one meetings and training sessions

Managing self and collaboration  

• Manage your own workload, prioritising tasks and seeking help when needed
• Be proactive in learning and contribute ideas to improve administrative processes 
• Co-coordinate and work effectively with the Academic Admin and Admissions teams and wider organisation to achieve the organisation's objectives and ensure conversion targets are met
• Keep up to date with training requirements e.g. GDPR, PREVENT Awareness and on-the-job training in business administration, relevant apprenticeship coursework and continuing professional development 
• Develop technical, creative, and problem-solving skills. 
  Work towards becoming confident in managing small projects with guidance

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will be trained through on-the-job training and job shadowing, this will be on an ongoing basis. This training will take place at work. Any training or assessments related to the apprenticeship program will take place at London South East Colleges. 

What is the expected career progression after this apprenticeship?

Permanent Employment: Depending on performance and business needs, there may be opportunities for the apprentice to transition into a permanent role, such as a General Administrator or a similar position within our team.
Further Development: Apprentices who demonstrate strong potential may be encouraged to pursue higher-level qualifications, such as a Level 4 apprenticeship or additional professional development courses.

Annual wage

£11,778 a year

Expected duration

1 Year

Possible start date

23 Jun 2025

Date posted

21 May 2025

Reference number

1000321758

Positions

1 available

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Creativity and problem-solving, Adaptability, willingness to learn, Academic policies

Qualifications

GCSE Maths and English (Grade A*-C / 9-4) Essential

Things to consider

1.Comply with all policies and procedures. 2.In the context of ION and personal development to carry out any other duties that are commensurate with the role and as instructed by the Head of Corporate Services or other members of the Senior Management Team. 3.Assist with other administrative duties within ION if required. 4.Adhere to the ION’s Health and Safety policies and procedures and to perform any ION wide designated duties with regard to Health and Safety and the security of ION. 5.Adhere to and actively support the Equality, Diversity and Inclusion policies and their implementation. This job description summarises the main duties and accountabilities of the post and is not comprehensive: the post-holder may be required to undertake other duties of similar level and responsibility.